One of the most important aspects of having a meaningful VIP experience is keeping "the big picture" in mind. At its essence, work as a VIP can be broken down into a series of repetitive tasks – making calls, taking notes, sending letters, documenting in NextGen, etc. However, these seemingly mundane tasks literally do make a world of difference to each and every patient in the Crossroad system.
If you've ever had to schedule an appointment with a specialist for yourself, you know firsthand how difficult, frustrating, and time-consuming the process can be. For many of the patients that Crossroad serves, this process's intricacy is exacerbated by things like not having reliable cell service or transportation, having rigorous work schedules, and coming from a low income class. When these less-than-pleasant factors are compounded with medical issues, it can be extremely overwhelming from a patient's perspective to seek proper care.
As a VIP, you have the opportunity, and privilege, to make an impact on the lives of those who could really use the help. Having been at Crossroad for a little over a semester, I've encountered numerous patients that are beyond grateful for the (admittedly simple) work that we do. Having to follow-up on medical issues is a significant stressor for anyone, and being able to eliminate, or at least reduce, that stress from people's lives is very rewarding.
Although it may seem at times like you're just "going through the motions" during your shift, always keep in mind that every task you complete in the office is a direct impact on someone's life and well-being. Through these weekly shifts, and over the course of hundreds of calls, notes, letters, and NextGen entries, VIPs are slowly but surely improving the health of the community that Crossroad serves. And I can't think of anything more noble or worthwhile than that.
I can undoubtedly say that my experience as a VIP thus far has reaffirmed by desire to pursue a career in healthcare and, ultimately, helping others.
-- Bhargav Vemuri
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