One of my favorite aspects of the VIP program is the interaction we have with patients over the phone or in person. In-person referrals are not as common as contacting patients over the phone, but when I do have the chance to help a patient schedule an appointment in person I really value the interaction. Seeing the patients in person that we are to assist in scheduling appointments makes the position we have and duties we fulfill as VIP’s even more meaningful. The patients we contact over the phone or meet with in person are always so grateful for the work we do in helping to schedule their appointments and it brings me joy to be an integral part in making sure our patients receive all of the care that they need.
As a volunteer at Crossroad, I have learned that access to quality health care is never something to take for granted because it is not as easily accessible to even some in our own Cincinnati community as it is to most of us. Scheduling appointments for patients at facilities outside of Crossroad may sound like a trivial job, but it has really deepened my desire to work in the health care field after graduation because I want to continue to be an advocate for patients’ health and to have a positive impact in another’s life. I am extremely proud to be a member of the Crossroad community and would encourage anyone interested in any form of healthcare to participate in this program.
-- Grace Kelly
Great post!
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