During the summer/late spring of 2020, I was onboarded into the volunteer internship program. Understanding the current state of our country and the worldwide pandemic, confusion was evident at every turn. Initially, I was afraid I was getting myself into something I had no right to be part of. I had no experience or relevant experience that would help me succeed in the position. In the beginning, working remotely and confusion in training let me feel I brought nothing to the table. As time progressed my skills and confidence has increased dramatically. I am not almost finished with my second rotation and beginning to investigate the third rotation. I have gotten very confident in transportation, hospital scheduling, and patient interaction. Not only does this benefit me and crossroads, but it benefits the patients. The more efficient and productive I am as an intern, the more of a help and impact I can make on our patient’s lives and healthcare access.
Throughout my undergraduate career, I have had no position like crossroads. The chance to work directly with a patient and hear the gratitude in their voice allows for this unique experience. I have had several patients where I worked on their referrals for over an hour and even up to two hours. These referrals have constant changes, loopholes, and roadblocks that must be addressed. It is in these types of instances where I truly understand the purpose of our position. I will continue to reflect and understand what the true purpose and ideal behind our roles are. I am wildly grateful for the opportunities Crossroads has provided me with and will continue to help those who need it most.
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