I became part of the VIP family starting the spring rotation
of 2017. I came into this experience with an excitement for serving my
community that I held so dear, and having an opportunity to work in the field I
love. I wasn’t sure where this journey with Crossroad was going to take me, but
I can truly say it has been one of the best experiences I have ever had. I have
loved having the chance to work with patients to help make their healthcare
experience the easiest and smoothest possible. Being able to have the chance to
experience the health care system, in a different experience than just
shadowing has only strengthened my passion to pursue a career in medicine.
I started my first rotation shadowing Dr. Borchers at the
West location. I had a remarkable experience shadowing her, and watching her
interact with her patients and their families. It was an eye-opening experience
to see how she interacted versus what I knew as a normal interaction with my
primary care physician. I believe that is because of the community we live in,
and I think all the patients here are lucky to have her and all the other
providers giving care at Crossroad Health Center. While I don’t know most of
the other providers throughout the Crossroad community, I believe that they are
all as passionate about helping this community as Dr. Borchers is.
After my shadowing experience, while I could now see how
amazing this organization is, I wasn’t exactly sure of how I fit in, and how my
role would be beneficial to the patients. It wasn’t until the middle of my
first rotation when I was on my own working on referrals, and I had a patient
so overwhelmed with gratitude for what we do as VIP’s, that it truly hit me how
important this position is. Ever since then, I have not taken for granted the
opportunity that I have with this organization to help the community of Greater
Cincinnati, even if it is as simple as scheduling a referral. I had to realize
that while it may be easy for me to schedule something like this, it may be
very difficult for others.
I am very thankful for the staff and other VIP’s throughout
my entire experience, as I have been able to ask them for help, and to learn as
much as I can to get the most out of the experience, and to best help the
patients. My college experience would not have been the same without Crossroad
and the community we serve. Now that I am in my second rotation, I am a
referral team leader, and I feel very privileged to have the chance to be the
person that others come to for help, and I can provide my help to make someone
else’s experience as a VIP better.
-- McKenzie Stauffer
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