Most meaningful interaction:
I have been fortunate enough to encounter and be impacted by
many patients during my time as a VIP at Crossroad Health Center. Each
individual I have had the pleasure of working with has touched my heart. The
most meaningful interaction that I have had with a patient was perhaps the
simplest. As I was going through the weekly referrals and making calls, I had
an interaction with a patient that completely changed how my views on the
impact I could make on patient’s lives, even just as a volunteer. I had reached
out to a patient to ask if they wanted any help scheduling the specialist
referral their provider had ordered for them, a routine task for a VIP, and received the most grateful response I have
ever gotten. Coming from a different country, the patient had struggled with
being able to effectively communicate in order to schedule their appointment
and was planning on not even scheduling it, due to the anxiety surrounding the
task. They thanked me numerous times for offering to help them with this
seemingly simple task. The genuine appreciation laced into their gratitude left
a lasting effect on my heart, making me realize how impactful the work done by
the VIPs is. Something as small as offering to schedule an appointment for
someone can be the equivalent of taking a large burden off their shoulders and
giving them some much needed relief. Even though that phone call was nothing
out of the ordinary, the impact it had on me has guided me through my time here
at Crossroad.
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